SmartSKN LLC ("SmartSKN," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit smartskn.com (the "Site"), use our mobile applications, participate in AI‑based cosmetic skin analysis services, or interact with SmartSKN PRO partners (collectively, the "Services").
SmartSKN provides cosmetic skincare technology and products only. Our Services do not provide medical advice and are not medical devices. By using our Services, you agree to this Privacy Policy.
1. Notice at Collection
We collect personal information to:
- Provide AI‑powered cosmetic skin analysis and generate personalized skincare formulas
- Enable ordering through scan result pages and support SmartSKN PRO workflows
- Process transactions
- Improve and optimize our Services (including through aggregated analytics)
- Communicate with you (e.g., order confirmations, updates, marketing if you opt in)
- Comply with legal obligations
SmartSKN does not sell personal information, does not share personal information for cross‑context behavioral advertising, and does not use retargeting cookies. We use tools like Google Analytics solely to understand how our website and apps are used and to improve performance.
2. Categories of Personal Information We Collect
- Identifiers: first and last name (or alias in guest mode), email address, phone number, mailing address, and account credentials.
- Sensitive Personal Information: date of birth (to calculate age for analysis), gender (to improve analysis accuracy), facial or skin images captured during scans, and cosmetic analysis scores.
- Biometric‑related data: the scan technology analyzes facial or skin characteristics to generate cosmetic assessment results. We do not create or store biometric identifiers such as face templates or embeddings for identification.
- Commercial Information: products purchased, transaction history and order details.
- Internet or Device Information: IP address, browser type, device type and usage patterns. We use cookies only for website functionality and aggregated analytics (see § 7).
- Communications: customer support messages, newsletter subscriptions, feedback and survey responses.
Payment information is processed by third‑party providers (e.g., Stripe); SmartSKN does not store full payment card numbers.
3. Sources of Information
We collect information:
- Directly from you (account creation, purchases, customer support).
- From SmartSKN PRO partners during guest scans.
- Automatically from your device when accessing our Services (device and usage data).
- From service providers (analytics and payment processors) and third‑party technology providers that help us process scan data.
4. How We Use Personal Information
We use personal information to:
- Provide AI‑based skin analysis and personalized formulas.
- Process payments and fulfill orders.
- Provide customer support.
- Improve performance and user experience (through aggregated analytics).
- Detect and prevent fraud and security incidents.
- Send marketing communications if you have opted in.
- Comply with legal requirements.
SmartSKN does not use personal information to provide medical diagnoses.
5. AI Skin Analysis & Third‑Party Processing
Third‑party technology providers help us process facial or skin images to generate cosmetic analysis results. They act as service providers, processing information under contractual obligations that limit data use to the services provided.
6. Guest Scan Result Links
In guest scan mode, results are made available through a unique link generated at the time of the scan. These links function as private access URLs; users should keep them confidential. We block search‑engine indexing of scan result pages. You can request deletion of a scan result page via privacy@smartskn.com.
7. Cookies and Website Analytics
We use cookies and similar technologies to operate our website, maintain security and perform aggregated analytics. These technologies may collect device information and usage activity. We do not track users across different websites for targeted advertising, and we do not sell or share personal information for advertising purposes. You may manage cookies through your browser settings; disabling cookies may affect site functionality.
8. How We Disclose Personal Information
We may disclose personal information to:
- Service providers (cloud hosting, AI processing, analytics, email services, payment processors).
- SmartSKN PRO partners to provide requested services.
- Legal authorities when required.
- Business successors in connection with a merger, acquisition or sale.
We do not sell personal information and do not share personal information for targeted advertising.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain business records, resolve disputes, enforce agreements and comply with legal obligations. Retention of scan data may depend on our third‑party processing providers. You may request deletion at any time by emailing privacy@smartskn.com.
10. Security
We implement reasonable administrative, technical and organizational safeguards—such as encryption and role‑based access controls—to protect personal information. We also rely on reputable service providers that maintain their own security measures. No method of transmission or storage is completely secure.
11. Your U.S. State Privacy Rights
Depending on your state of residence, you may have rights to access, delete or correct your personal information, obtain a portable copy, and not be discriminated against for exercising these rights. To submit a request, email privacy@smartskn.com with the subject line "Privacy Request." We may verify your identity and will respond within applicable legal timeframes. If we deny a request, you can appeal by replying "Appeal Request."
12. Children's Privacy
Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted with a revised "Last Updated" date. Your continued use of the Services after an update constitutes acceptance.
14. Contact Us
For questions or requests regarding this Privacy Policy or your personal information, please contact us at privacy@smartskn.com.
